MOJICON South Africa’s online store refund Terms and Conditions

Cancellations and Refund

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

1. Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported within 24 hours of the product having been delivered to you. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.

2. If the Goods have been approved for return, we will notify you and either arrange for our couriers (The Courier Guy) to collect the item from you or request that you post it back to us (using Postnet) or ask you to return the item to any of our retail outlet locations, depending on your original order’s shipping method. Should you need to use Postnet, please only send it to our postal address (which will be provided) and you will be credited or refunded for the postage costs incurred, up to a maximum of whatever the current Company Postal Delivery rate is.

3. If you are returning Goods via courier or post office please package it carefully so that it does not become damaged enroute. Please include the Returns Request Number and a copy of your original invoice with any return.

4. We would like you to always be happy with your purchases @ Mojicon South Africa’s online store.

If you are not completely satisfied with your purchase, simply return the items to us in its original condition and sealed packaging within 14 days of receipt and we will issue a credit which can be used to place a new order.